Fast-growing AI startups risk losing customers unless they monitor real product usage, not just ARR.
Fantastic read, Liz. Love this new set of metrics and ways to consider customer success, retention, and value drivers. Thank you for spearheading such an important set of topics.
Fantastic read, Liz. Love this new set of metrics and ways to consider customer success, retention, and value drivers. Thank you for spearheading such an important set of topics.