Really interesting case study. What struck me is how tools like Day AI flip the traditional CRM model on its head: instead of teams bending workflows to fit the system, the system bends to fit the team. That shift—from data entry as fuel to conversations as the source of truth—is more than convenience. It’s a competitive strategy. The real question is whether legacy CRMs can adapt fast enough before AI-native platforms reset user expectations entirely.
Really interesting case study. What struck me is how tools like Day AI flip the traditional CRM model on its head: instead of teams bending workflows to fit the system, the system bends to fit the team. That shift—from data entry as fuel to conversations as the source of truth—is more than convenience. It’s a competitive strategy. The real question is whether legacy CRMs can adapt fast enough before AI-native platforms reset user expectations entirely.